Lowe's Product Expert: Custom GPT

Imagine a future in which determining exactly what you need for your home improvement project – and being able to get it – is as simple as asking a single question.

Our team, alongside several others at Lowe’s, has been exploring the potential of generative AI to make home improvement information and expertise more accessible.

Generic generative AI chatbot solutions like ChatGPT are built on foundation models that are trained on a broad body of knowledge.

While the off-the-shelf ChatGPT can be a helpful starting point for customers seeking advice on DIY project needs, it doesn't provide enough home improvement product depth and specificity to help customers confidently make final product selections to complete projects.

As such, customers must rely on additional research, either by going to a Lowe’s store to consult an associate, or by resorting to other means of product and project information validation. 

As a custom GPT, Lowe’s Product Expert is augmented with the entirety of Lowe’s product catalog. This enables customers to inquire about DIY projects and products with high confidence that the natural language responses will be both relevant and specific to their needs.

For example, if you were to ask a question such as 'I’m taking down several pictures and need to patch holes in a wall – what do I need?' or 'How do I unclog my kitchen sink?' ChatGPT can provide advice and promptly search Lowe’s catalog of millions of products, enabling you to shop for the solutions right within the chat.

If you are a ChatGPT Plus subscriber, you’ll be able to access the Lowe’s Product Expert by logging into ChatGPT. Just look for the distinctive Lowe’s gable in the custom GPT store.

Select “install” and you’ll be ready to go.

Ask ChatGPT for home improvement advice and you’ll be able to tap into the Lowe’s product catalog for shoppable recommendations.